India’s e-commerce companies such as Flipkartmay be at odds with foreign rivals such as Amazon on whether or not to allow foreign direct investment, but they seem to be on the same page in anticipating an inflection point for the sector.
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Between them, the 10 top e-commerce firms plan to hire 60,000 people for the year ending March 31, 2015, the highest in a year for the fledgling industry.
The job creation data is for the entire ecosystem: ancillary units, supply chain and logistics and temporary employees.
“The hiring may touch 1 lakh overall, but 60,000 is a safe bet. FY15 will be the inflection point for the e-commerce sector,” said Ashish Jhalani, founder of eTailingindia, a research firm that tracks the e-commerce industry.
The industry, which saw sales of $12 billion, is expected to touch $75 billion by 2020, said Jhalani. “For growth, companies have to be ready with engineering teams, customer agents and logistic support to meet the demand,” he added.
The data on new hires were provided by the companies in response to queries, except for Myntra and Amazon, where figures provided by industry sources and recruiters have been used as the companies did not share plans.
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Many of the firms, notably Flipkart, Snapdeal and Myntra, the largest domestic e-commerce players, are almost doubling their headcount this year to ward off aggressive competitors such as Amazon.
Stepping up campus recruitments is also part of the game plan. Some such as TaxiforSure will raise hiring from 250 last year to 1,500 this year.