With the rapidly evolving technology landscape in the age of artificial intelligence (AI), India’s Global Capability Centres are prioritizing upskilling programs to quickly cash in on the AI wave. According to the EY GCC Pulse Survey, 78% of the respondents are investing in upskilling their internal teams to speed up GenAI adoption. These upskilling programs will be crucial in equipping India’s workforce with the skills required to navigate the rapidly evolving technology landscape.
Against this backdrop, here are five GCCs that are focusing on keeping their workforce future-ready.
Aurigo Software Technologies Aurigo Software Technologies, a leader in capital planning and construction management software, is transforming the infrastructure sector with its cloud and AI-driven solutions. Committed to employee upskilling, Aurigo offers comprehensive training, mentorship, and access to platforms like Udemy, along with tailored leadership programs. These initiatives help employees build expertise in coding, AI/ML, data security, and more. Headquartered in Austin, Texas, with offices in Canada, South Africa, and India, Aurigo fosters a culture of continuous learning, driving both personal and professional growth.
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Accenture India
Accenture’s GCC in India has been doubling down on employee upskilling in areas such as cybersecurity, cloud computing, and data science to help them shape their careers as per the changing industry requirements. A leading global professional services company with 7,43,000 employees serving in over 120 countries, Accenture trained more than 6,00,000 of its employees in the fundamentals of AI by March 2024.
SAP Labs India
SAP Labs India, the second largest development hub for SAP globally, drives SAP’s product strategy and is responsible for SAP core solutions. It has taken up several upskilling initiatives to equip its employees with skills to navigate AI and automation challenges. The company has been running e-training programs for its workforce besides organising hackathons, hands-on events, innovation days, and design thinking sessions to facilitate their smooth transition into an AI-first world.
AT&T Communication Services India
AT&T, leading provider of telephone voice and data communication services, has introduced continuous learning programmes to help its employees get proficient in AI-driven workflows. Its Personalised Learning Environment (PLE) platform, aimed to promote self-driven learning, gives its employees the access to a multitude of upskilling courses. Globally, AT&T employees underwent 1.9 million hours of training as part of the company’s advanced learning programs in 2023, of which 2,70,000 hours pertained to employee upskilling for a future role.
TransUnion GCC India
TransUnion is a global information and insights company that aims to make trust possible in global commerce. TransUnion GCC India has a strong technology workforce across domains such as data science and analytics, cybersecurity, cloud, DevSecOps, AI, ML, and intelligent automation. With its TU Connect program, the company offers experiential learning and problem-solving initiatives, which include DataLabs, Upskill-N-Reskill, Hackathons for Business. Internal Gig Jobs, AWS GameDays, F1 – Assist with Speed, and Digitization. Its learning and development program aims to promote comprehensive professional development among its employees with a focus on building technical as well as soft skills. 
As GCCs are increasingly jumping on the AI bandwagon and integrating emerging technologies into its workflows to improve productivity, upskilling is becoming a new norm in the technology realms. These upskilling initiatives will further help India’s GCC hubs adapt to technological changes and thrive as the centres of innovation and excellence. With the future of work slated for a revolutionary transformation driven by AI-driven technologies, companies striving to keep their employees up to speed with evolving requirements will take the lead.
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