Unprecedented events require disruptive behaviour by HR – Contributed by Mr. Tanu Tewari, General Manager – Human Resources,Columbia Asia Hospitals
Covid 19 has yet again placed HR in driver’s seat in order to steer organizations and set unique behaviour towards our internal customers- our employees.
The top priority for HR professionals is now on crisis response, managing uncertainty, keeping employees positively engaged, provide the right communication channels, tools for remote work, and lastly maintain a healthy balance between human and business.
Healthcare industry has been in the thick of the pandemic. While our Frontline Corona Warriors – Doctors and Nurses are inspired enough take on the challenge head on, our employees from various support functions like Customer Care, Laboratory, Radiology, Housekeeping & Food and Beverage act as enablers.
We have been fortunate to have a team which Unprecedented events understands the responsibility and accountability which comes at this time. Guided by our values,Columbia Asia has always kept Customer First by providing highest standards of Excellence in patient care through Teamwork of clinicians and support staff, this with utmost Integrity, altruistic Caring and at the same time spearheaded special projects like- Good Samaritan in order to give back to Community.
a. Practice empathy and address concerns – Understand the situation demands an higher usage of emotional quotient than ever before. Address the concerns not just on superficial level and make a genuine effort to reach the last mile and treat each case on its own merits and need.
b. Keep the business running – Tap on every opportunity to optimize costs without comprising on quality and safety. Push the throttle to accelerate and support team to increase top line by exploring new avenues, if required.
c. Candid and constant communication – Honest and Compassionate communication from our Leaders at various levels has helped us to win morale in our teams.
d. Insulate confidence in Clinicians and other Corona Warriors – Team was able to percolate the determination, fortitude and assurance in the Brand to our esteemed customers.
e. Providing teams financial security – Based on Maslow theory, we took care of employees physical & mental wellbeing and provided them with financial security to perform their duties at their best.
f. Embrace and utilize available technology- Re-prioritize the employee engagement and training programs in order to channelize their energy and focus through mental wellness workshops, virtual training and unit level unique engagement initiatives.
Empower your team. Lead the industry
Get a subscription to a library of online courses and digital learning tools for your organization with EasyShiksha
Yes, all internships offered by EasyShiksha are completely free of charge.
Q.How can I apply for an internship with EasyShiksha?
You can apply for an internship with EasyShiksha by visiting our website and browsing through the available internship opportunities. Once you find a suitable internship, simply follow the application instructions provided.
Q.What types of internships are available through EasyShiksha?
EasyShiksha offers a wide range of internships across various industries and disciplines, including but not limited to technology, business, marketing, healthcare, and more. We continuously update our internship offerings to provide diverse opportunities for our users.
Q.Will I receive a certificate upon completing an internship?
Yes, upon successful completion of an internship with EasyShiksha, you will receive a certificate recognizing your participation and achievements during the internship period.
Q.Are EasyShiksha's internship certificates recognized by universities and employers?
Yes, EasyShiksha's internship certificates are recognized and valued by universities, colleges, and employers worldwide. They serve as a testament to your skills, knowledge, and experience gained through our internship programs.
Q.Is the download of certificates free or paid?
While access to internships and all courses on EasyShiksha is free for users lifetime, there is a nominal operational cost associated with downloading certificates. This fee covers the administrative expenses involved in processing and issuing the certificates.
Q.When can I start the course?
Anyone can choose a preferred course and start immediately without any delay.
Q.What are the course and session timings?
As this is a purely online course program, you can choose to learn at any time of the day and for as much time as you want. Though we follow a well-established structure and schedule, we recommend a routine for you as well. But it finally depends on you, as you have to learn.
Q.What will happen when my course is over?
If you have completed the course, you would be able to have lifetime access to it for future reference too.
Q.Can I download the notes and study material?
Yes, you can access and download the content of the course for the duration. And even have lifetime access to it for any further reference.
Q. What software/tools would be needed for the course and how can I get them?
All the software/tools that you need for the course would be shared with you during the training as and when you need them.
I’m unable to make a payment. What to do now?
You can try to make the payment through a different card or account (maybe a friend or family). If the problem persists, email us at info@easyshiksha.com
Q. Do I get the certificate in a hard copy?
No, only a soft copy of the certificate will be awarded, which can be downloaded and printed, if required.
Q. The payment got deducted, but the updated transaction status is showing “failed”. What to do now?
Due to some technical faults, this can happen. In such a case the amount deducted will be transferred to the bank account in the next 7-10 working days. Normally the bank takes this much time to credit the amount back into your account.
Q. The payment was successful but it still shows ‘Buy Now’ or not showing any videos on my dashboard? What should I do?
At times, there may be a slight delay in your payment reflecting on your EasyShiksha dashboard. However, if the problem is taking longer than 30 minutes, please let us know by writing to us at info@easyshiksha.com from your registered email id, and attach the screenshot of the payment receipt or transaction history. Soon after verification from the backend, we will update the payment status.
Q. What is the refund policy?
If you have enrolled, and are facing any technical problem then you can request a refund. But once the certificate has been generated, we shall not refund that..
Q.Can I just enrol in a single course?
Yes! You surely can. To begin this, just click the course of your interest and fill in the details to enrol. You are ready to learn, once the payment is made. For the same, you earn a certificate too.
My questions are not listed above. I need further help.
Please contact us at: info@easyshiksha.com
Organisations must be open-minded during this unprecedented experience and adapt to a new normal of challenge and opportunity. While some cost-optimization will be inevitable, those who protect and invest in critical talent will win in the long term. Now is the time to innovate and explore new thinking.
