Google Pixel 3, Pixel 3 XL Owners Report Fresh Issues with Call Quality

Google Pixel 3

We can add another problem to the developing list. According to a report, Pixel 3 along with Google Pixel 3 XL owners have been facing many issues related to phone calls, which range from inferior call sound quality to inconsistent sound and mic failures. A variety of threads describing how these problems can be found on Reddit as well as Google’s very own Pixel User Interface forum.

The folks at Android Police, who was the first to notice such problems, write that the telephone calls related issues aren’t isolated to one telecom carrier or apparatus SKU. In reality, both Pixel 3 and Pixel 3 XL owners in several states on a diverse number of operators have repeatedly emphasized the problems.

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“I’m having major problems with my Pixel 3 XL, rendering the phone useless because of its primary function (calling people). When calling folks, the sound quality on my end is good but the grade on the receiver’s end is awful. Sufficiently bad that I can’t really talk to people sometimes. Symptoms include directional sound, words being cut away, intense replicate and tininess, periods of complete silence, words being ‘stacked’ and more,” James Denier, a Google Pixel 3 XL owner, clarified on Pixel User Network website.

What is baffling that these problems don’t just crop on mobile calls, but they also appear to affect Wi-Fi calling.

“Similar problem here (Pixel 3 XL, Android 9/Dec 5 patch, long time Project Fi user using Fi beta community tools empowered, connected to Wifi and Fi Network) but once I make or receive calls, I could hear the person on the other side but they cannot hear me,” wrote another Google Pixel 3 XL proprietor.

Though Pixel 3 users have been broadcasting these complaints online forums since the launch itself but no credible solutions or fixes have been found. The consumers write that the problems can be irregular, not impacting every single call, in addition to cropping up in just the start of the calls. Some consumers do appear to have discovered a means to mitigate a number of these issues by imitating the Advanced Calling or Enhanced 4G LTE Mode attributes. These features normally utilize VoLTE to improve the overall voice phone expertise on the smartphones.

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Google has reportedly approved replacements for a few of the apparatus owners but the same issues were found plagued the replacement hardware as well in many scenarios.

This month Pixel 3 spot has had an inconsistent impact for most consumers facing telephone quality issues, with some viewing improvement while matters got worse for the others.

Google is to formally say anything on these new reports.


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